rworld99 Privacy Policy

rworld99 respects the privacy of every person who visits, registers with or uses our platform. This Privacy Policy describes the categories of personal information that rworld99 may process, the reasons for that processing and the measures used to protect information from unauthorised access, alteration, disclosure or loss.

For the purposes of this policy, “personal information” means information that identifies you directly or can reasonably be connected with you. It may include account details, contact information, identity records, payment information, transaction history, device information and responsible gambling records.

rworld99 seeks to apply transparent privacy practices consistent with applicable data protection requirements, including relevant principles under Malaysia's Personal Data Protection Act 2010 where those principles apply. Malaysian users remain responsible for ensuring that their use of the platform complies with local law.

The information collected by rworld99 depends on how you interact with the platform. Certain information is necessary to create and secure an account, confirm eligibility, process MYR transactions, settle wagers and meet identity verification or financial crime prevention requirements.

rworld99 does not request more information than is reasonably required for the stated purpose. If you contact support, we may retain your message, account reference and the steps taken to resolve your request.

rworld99 collects information directly when you register, verify your identity, change account settings, communicate with support, set a deposit limit or complete a payment. Information is also generated when you play slots, join a live casino table, place an EPL or Liga Super Malaysia wager, claim a promotion or request a withdrawal.

Technical information may be collected automatically when you access rworld99 from Kuala Lumpur, Penang, Johor Bahru or elsewhere. This information helps maintain session security, detect suspicious logins, troubleshoot performance and present content correctly on your device.

Information may also be received from payment processors, identity verification providers, fraud prevention services and banking channels used to complete a transaction. For example, a payment made through FPX, DuitNow, Touch 'n Go eWallet, Boost or GrabPay may generate a transaction reference and confirmation status.

rworld99 may process personal information for the following operational purposes:

• Creating, maintaining, authenticating and securing your account.
• Confirming that players meet the strict 21+ age requirement.
• Processing deposits, withdrawals, refunds and account balance adjustments in MYR.
• Recording wagers, settling results and maintaining accurate transaction histories.
• Conducting identity, anti-fraud and anti-money laundering checks where required.
• Providing customer support and responding to account or payment questions.
• Applying deposit limits, cooling-off periods and self-exclusion requests.
• Monitoring platform performance, resolving errors and preventing misuse.
• Sending essential service notices about security, account status or policy changes.

Where permitted and subject to your communication preferences, rworld99 may use relevant account activity to present platform information or promotions. Promotional communication preferences can be changed without affecting essential security, payment or regulatory notices.

Depending on the activity and the law that applies, rworld99 processes information because it is necessary to provide the requested service, perform our agreement with you, meet a legal or regulatory obligation, protect legitimate business and security interests, or act with your consent.

Consent is not relied upon where processing is required to secure an account, settle a payment, investigate fraud, apply a self-exclusion request or preserve records that rworld99 must lawfully retain. Where consent is the relevant basis, you may withdraw it for future processing by contacting support. Withdrawal does not invalidate processing already completed.

rworld99 does not sell personal information. Information is disclosed only where reasonably necessary to operate the platform, protect users, process transactions, investigate misconduct or meet a lawful requirement.

Relevant information may be shared with carefully selected categories of recipients, including:

• Payment processors, acquiring banks and e-wallet providers involved in your transaction.
• Identity verification, security, fraud detection and technical service providers.
• Game or sports data providers where a technical reference is required to resolve a disputed round or wager.
• Professional advisers, auditors and insurers subject to confidentiality duties.
• Authorities, regulators or courts where disclosure is lawfully required.
• A successor organisation in connection with a legitimate restructuring, merger or transfer, subject to appropriate safeguards.

Service providers are expected to use information only for the authorised purpose and to apply suitable confidentiality and security controls. rworld99 limits shared information to what the recipient reasonably needs.

To process deposits or withdrawals, rworld99 may collect transaction references, account-holder names, limited banking details and payment status information. Full payment credentials may be handled directly by the relevant payment processor rather than stored by rworld99.

A withdrawal to Maybank, CIMB, Public Bank or Hong Leong, or a transaction involving DuitNow, FPX, Boost, GrabPay or Touch 'n Go eWallet, may require account ownership checks. These checks help ensure that funds are returned to an authorised payment method and reduce the risk of fraud or unauthorised transactions.

Identity documents may be reviewed to establish age, identity, residential details and source-of-funds information where appropriate. rworld99 restricts access to verification records and retains them only for operational, legal and security purposes.

Cookies and similar browser technologies help rworld99 maintain secure sessions, remember preferences, measure platform performance and understand whether pages function correctly. Essential cookies may be required for authentication, account security, transaction continuity and fraud prevention.

Optional analytics may provide aggregated information about page visits, navigation patterns, device categories and technical errors. rworld99 uses such information to improve usability and does not use it as a substitute for identity verification.

You may restrict cookies through your browser controls. Blocking essential cookies can prevent sign-in, disrupt account features or make live casino and sports betting functions unavailable.

rworld99 applies administrative, technical and organisational safeguards designed to protect personal information. Measures may include encrypted connections, access controls, credential protection, activity monitoring, security logging, restricted staff access and procedures for investigating suspected incidents.

No internet-based service can guarantee absolute security. You are responsible for choosing a strong password, keeping account credentials private and preventing unauthorised access to your device. Do not disclose your rworld99 password to another person. Our support team will not ask you to reveal it.

If you suspect unauthorised account use, contact rworld99 promptly and change your password. We may temporarily restrict an account while investigating a credible security concern.

rworld99 retains personal information for as long as reasonably necessary to provide services, maintain transaction records, resolve disputes, prevent fraud, enforce platform terms and satisfy applicable legal or regulatory obligations.

Retention periods differ according to the type of information and the reason it is held. Account and transaction records may need to remain available after account closure. Self-exclusion records may also be retained to ensure that a restriction is respected and cannot be easily bypassed.

When information is no longer required, rworld99 will take reasonable steps to delete, anonymise or securely isolate it in accordance with applicable retention procedures.

Subject to applicable law, verification and permitted exceptions, you may ask rworld99 to provide access to personal information associated with your account, correct inaccurate details, explain certain processing, restrict particular uses or delete information that is no longer required.

You may also:

• Update selected profile and communication preferences through your account.
• Object to eligible direct marketing and withdraw relevant consent.
• Request clarification about a payment, verification or security record.
• Ask for account closure, subject to unresolved wagers, withdrawals and required record retention.
• Raise a concern about how rworld99 has handled personal information.

To protect your account, rworld99 may require identity verification before fulfilling a privacy request. We may decline or limit a request where the law permits, including where disclosure could expose another person's information, compromise platform security or conflict with a required retention duty.

Because rworld99 operates in an international online gaming environment, personal information may be processed or stored outside Malaysia by authorised providers. Privacy and data protection rules in another jurisdiction may differ from Malaysian requirements.

Where international processing occurs, rworld99 seeks to use reasonable contractual, organisational and technical safeguards appropriate to the information and processing activity. Access remains limited to authorised recipients with an operational, security or legal need.

rworld99 is intended only for adults aged 21 and above. We do not knowingly permit minors to register, deposit funds or participate in casino-style gambling. Age verification information may be requested before account access or withdrawal processing is completed.

If rworld99 identifies an account operated by a person below the required age, the account may be restricted or closed in accordance with the Terms & Conditions. A parent or guardian who believes a minor has provided information should contact support using the plain-text email address below.

rworld99 may revise this Privacy Policy when services, security practices, processing activities or applicable requirements change. The effective date at the top of the page will be updated whenever a revised policy is published.

Material changes may be communicated through an account notice or another appropriate platform message. Continued use of rworld99 after an updated policy becomes effective means that the revised notice applies to subsequent processing. Where specific consent is required, it will be requested separately.

Questions, correction requests or privacy concerns may be sent to the rworld99 support team. Include your registered username, a clear description of the request and enough information for account verification. Do not include your password.

rworld99 aims to review verified privacy requests within a reasonable period. Complex requests, fraud investigations or requests involving archived transaction records may require additional time.